On-ramps and the web of the future
https://www.youtube.com/watch?v=6bMXHg7w8mo
New [good] opportunities need on-ramps.
What does a living room on-ramp look like?
- First to serve, last to eat - makes people know that their needs matter
- Lead by observing - quietly get on with it; no fuss
- Many, little problems - quick solutions to lots of little issues
It's a loop: [product development for humans]
- Understand
- Build
- Learn
- Iterate
How is this an on ramp? You feel safe, welcome and wanted—which makes you happy to ask questions. Communities are on-ramps.
How do you make a Twitter chat on-ramp?
- Three rules
- Be helpful, be supportive, be nice - before you enter our living room you need to know how to behave
- Be aggressively nice
- So nice that people might even dislike you or be repelled. It attracts people who need that